Last Updated: October 24, 2026
Welcome to Multani Soghaat!
At Multani Soghaat, we are committed to delivering authentic Multani Sohan Halwa safely and conveniently to customers across Pakistan.
This Shipping & Delivery Policy explains our delivery coverage, order processing, shipping charges, payment options, and procedures for delivery-related issues.
1. Shipping Coverage
Multani Soghaat proudly offers nationwide delivery across Pakistan.
We deliver our authentic Multani Sohan Halwa to customers throughout Pakistan, subject to courier service availability and accessibility in certain areas.
International shipping is currently not available.
2. Order Processing
Orders are processed after receiving and verifying the necessary order information and, where applicable, payment confirmation.
Order processing times may vary depending on product availability, order volume, weekends, public holidays, and operational circumstances.
Our team may contact customers through phone or WhatsApp to confirm their order details before dispatch.
3. Estimated Delivery Time
We aim to deliver orders as promptly as possible throughout Pakistan.
Delivery times may vary depending on the customer’s city, location, courier service, and operational conditions.
Any delivery time provided at checkout or during order confirmation is an estimate rather than a guaranteed delivery date.
Unexpected delays may occur due to weather conditions, public holidays, courier operations, or circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Package weight
- Courier service
- Applicable shipping promotions
The applicable delivery charges will be displayed at checkout or communicated before the order is finalized.
Free shipping, where offered, is subject to the conditions of the relevant promotion.
5. Available Payment Methods
Depending on the options enabled at checkout, Multani Soghaat may accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- Easypaisa
- Online Payment Gateway
For prepaid orders, dispatch may be subject to successful payment verification.
Customers should make payments only through the official payment details provided by Multani Soghaat.
6. Order Confirmation
After an order is placed, customers may receive confirmation through email, phone, or WhatsApp.
We may contact customers to verify their shipping address, contact information, or order details before dispatch.
Customers are responsible for providing accurate information during checkout.
7. Order Tracking
Where courier tracking information is available, it may be shared with customers after dispatch.
Customers can contact our support team through WhatsApp or email for assistance with their order status.
8. Customer Responsibilities
To help ensure successful delivery, customers are requested to:
- Provide a complete and accurate shipping address.
- Enter an active mobile or WhatsApp number.
- Remain reachable during the delivery process.
- Provide any necessary delivery instructions.
- Inspect the package upon receipt where practical.
Incorrect or incomplete shipping information may result in delivery delays or unsuccessful delivery attempts.
9. Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, another delivery attempt may be made according to the courier company’s procedures.
Additional delivery charges may apply where reasonably necessary and communicated to the customer.
10. Damaged, Wrong, or Spoiled Products
At Multani Soghaat, we take reasonable care in preparing and packaging our products.
If a customer receives:
- A damaged product or package
- An incorrect product
- A spoiled or unsafe product
The customer should contact us within 48 hours of delivery.
Customers should provide their order details and, where possible, clear photographs of the product and packaging.
After reviewing and verifying the complaint, we may offer a replacement or refund, depending on the circumstances and applicable law.
Please do not consume any product that appears spoiled or unsafe.
For further information, please refer to our Return & Refund Policy.
11. Delivery Delays
Although we make reasonable efforts to dispatch and deliver orders promptly, delays may occasionally occur.
If an order is significantly delayed, customers may contact our support team for assistance.
We will make reasonable efforts to coordinate with the relevant courier service and help resolve the issue.
12. Order Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests will be considered based on the order’s processing and dispatch status.
If an eligible prepaid order is cancelled before dispatch, an appropriate refund will be arranged.
Once an order has been dispatched, cancellation may not be possible, subject to applicable consumer rights.
13. Changes to This Policy
Multani Soghaat reserves the right to update this Shipping & Delivery Policy when our shipping services, courier arrangements, or business operations change.
Any changes will be published on this page with an updated revision date.
14. Contact Us
For shipping inquiries, order tracking, delivery complaints, or other assistance, please contact us:
Business Name: Multani Soghaat
Website: https://multanisoghaat.com
Email: multanisoghaat1@gmail.com
Phone / WhatsApp: +92 318 4001517
Delivery Coverage: All Over Pakistan
We will make reasonable efforts to respond to customer inquiries promptly.