Last Updated: October 24, 2026
At Multani Soghaat, customer satisfaction and product quality are important to us. We take care to prepare and package our authentic Multani Sohan Halwa for safe delivery across Pakistan.
This Refund and Returns Policy explains when customers may request a replacement or refund and how complaints are handled.
1. Eligibility for Returns and Refunds
Due to the perishable and consumable nature of our food products, we generally do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered by mistake.
However, customers may be eligible for a replacement or refund if:
- The product arrives damaged.
- An incorrect product is delivered.
- The product arrives spoiled or unsafe for consumption.
- An order is incomplete or has missing items.
All requests are reviewed based on the circumstances, available evidence, and applicable consumer protection laws.
2. Complaint Reporting Period
Customers should report damaged, incorrect, spoiled, or missing products within 48 hours of delivery.
We recommend contacting us as soon as possible after receiving the order.
This reporting period helps us investigate delivery-related issues promptly. It does not limit any mandatory rights customers may have under applicable law.
3. How to Request a Refund or Replacement
To submit a complaint, please contact Multani Soghaat through WhatsApp or email and provide:
- Your full name
- Order number, if available
- Date of delivery
- A description of the issue
- Clear photographs of the product and packaging, where possible
WhatsApp: +92 318 4001517
Email: multanisoghaat1@gmail.com
Our team will review the information and may request additional details where reasonably necessary.
4. Damaged Products
If your Sohan Halwa arrives damaged, please contact us within 48 hours of delivery.
Where possible, provide photographs showing the damage to the product or packaging.
After reviewing and verifying the complaint, we may offer an appropriate replacement or refund.
5. Incorrect or Missing Products
If you receive a product different from the one you ordered, or if an item is missing from your order, please contact us within 48 hours of delivery.
We will review the order details and, where the issue is confirmed, arrange an appropriate resolution, which may include supplying the correct or missing item, replacement, or refund.
6. Spoiled or Unsafe Products
If a product appears spoiled, contaminated, or unsafe upon delivery, please do not consume it.
Contact us promptly and provide relevant details and photographs, where possible.
We will review the complaint and offer an appropriate replacement or refund where the issue is confirmed, subject to applicable law.
7. Non-Returnable Situations
Subject to applicable consumer rights, we generally cannot accept returns or refunds solely because of:
- A change of mind after purchase
- Personal taste preferences
- Incorrect product selection by the customer
- Improper storage or handling after delivery
- Consumption of a product without a reported quality issue
This section does not affect a customer’s legal rights where products are defective, incorrectly supplied, or otherwise fail to meet applicable legal requirements.
8. Refund Approval and Processing
Once a complaint has been reviewed, we will inform the customer of the outcome.
If a refund is approved, we will communicate the refund amount, method, and expected processing timeframe.
Refunds may be issued through an appropriate bank transfer, digital wallet, original payment method, or another mutually agreed method.
Actual processing times may vary depending on the payment provider or financial institution.
9. Product Replacements
If a replacement is approved, we will coordinate the replacement and delivery arrangements with the customer.
Replacement availability and delivery time may depend on stock and courier service availability.
Where the issue is caused by our error or a verified product defect, we will arrange an appropriate remedy without imposing unreasonable costs on the customer, subject to applicable law.
10. Return Shipping
Because Sohan Halwa is a food product, customers should not send products back without first contacting our support team.
If a physical return is necessary, we will provide instructions.
Any applicable return shipping arrangements or charges will be explained before the return is arranged, in accordance with applicable law.
11. Order Cancellations
Customers wishing to cancel an order should contact us as soon as possible.
Cancellation requests will be considered based on the order’s processing and dispatch status.
If an eligible prepaid order is cancelled, an appropriate refund will be arranged.
Orders already dispatched may not be eligible for cancellation, subject to applicable consumer rights.
12. Customer Rights
Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available to customers under applicable Pakistani consumer protection laws.
Where applicable law provides additional protection, those legal requirements will take precedence over this policy.
13. Changes to This Policy
Multani Soghaat may update this Refund and Returns Policy to reflect changes in our business operations, customer service procedures, or legal requirements.
Any updates will be published on this page with a revised date.
14. Contact Us
For refunds, replacements, damaged products, or order-related complaints, please contact:
Business Name: Multani Soghaat
Website: https://multanisoghaat.com
Email: multanisoghaat1@gmail.com
Phone / WhatsApp: +92 318 4001517
Delivery Coverage: All Over Pakistan
We will make reasonable efforts to review and resolve customer complaints promptly.