Last Updated: October 24, 2026
Welcome to Multani Soghaat (https://multanisoghaat.com). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or purchase our products, we may collect the following information:
- Full name
- Email address
- Phone or WhatsApp number
- Billing and shipping addresses
- Order details and purchase history
- Payment method and transaction confirmation details
- Information you provide when contacting customer support
We may also collect technical information, such as your IP address, browser type, device information, and website activity through cookies and similar technologies.
2. How We Use Your Information
We use personal information for the following purposes:
- Processing and confirming customer orders
- Delivering products to the correct address
- Providing order updates and customer support
- Verifying payments and preventing fraudulent transactions
- Handling complaints, replacements, and refunds
- Improving our website and shopping experience
- Maintaining website security
- Complying with applicable legal obligations
We may send promotional messages only where permitted by applicable law and relevant customer preferences.
3. Payment Information
Multani Soghaat supports Cash on Delivery (COD) and may offer the following payment methods when enabled:
- Bank Transfer
- JazzCash
- Easypaisa
- Online Payment Gateways
When you make an online payment, the relevant financial institution or payment provider may process your transaction information under its own privacy policy.
We do not intentionally store complete payment card details on our website.
4. Shipping and Delivery Information
Multani Soghaat currently provides delivery services within Pakistan only.
To fulfill your order, we may share necessary information with courier or delivery partners, including your:
- Name
- Contact number
- Shipping address
- Relevant order and delivery details
We share only the information reasonably necessary to arrange and complete delivery.
5. Cookies and Website Tracking
Our website uses or may use cookies and similar technologies to support:
- Shopping cart and checkout functionality
- Customer login sessions
- Website security
- Website preferences
- Performance monitoring and analytics
If analytics services such as Google Analytics are enabled, they may collect information about website visits and interactions.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect shopping cart, checkout, or other website functions.
6. How We Share Your Information
We may share necessary personal information with trusted third parties involved in operating our business, including:
- Courier and delivery companies
- Banks and payment service providers
- Website hosting and technical service providers
- WooCommerce-related service providers
- Analytics and security providers, where enabled
- Government or regulatory authorities when legally required
We do not sell customers’ personal information.
7. WhatsApp and Customer Communication
Customers may contact Multani Soghaat through WhatsApp for product inquiries, order updates, delivery questions, and customer support.
When you contact us through WhatsApp, we may use your phone number, messages, and related information to respond to your request.
WhatsApp is a third-party communication service and is also governed by its own privacy practices.
8. Data Protection and Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service or method of electronic transmission can be guaranteed to be completely secure.
Customers should avoid sharing passwords or sensitive financial information through unsecured communication channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and fulfill orders
- Provide customer service
- Handle refunds and disputes
- Maintain accounting and business records
- Meet applicable legal obligations
When information is no longer required, we take reasonable steps to delete or securely manage it, subject to applicable requirements.
10. Your Privacy Rights
Subject to applicable law, you may contact us to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Ask questions about how your information is used
- Withdraw consent for optional communications where applicable
Certain information may need to be retained for legal, accounting, security, or transaction-related purposes.
To submit a privacy-related request, please contact us using the details provided below.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services, including payment providers, WhatsApp, and analytics platforms.
We are not responsible for the privacy practices of independent third-party websites. We encourage customers to review their respective privacy policies.
12. Children’s Privacy
Our website is intended for customers who can legally make purchases or who have appropriate parental or guardian supervision.
We do not knowingly seek to collect personal information directly from children without appropriate authorization.
If you believe a child has provided personal information inappropriately, please contact us.
13. Changes to This Privacy Policy
Multani Soghaat may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable requirements.
Any updates will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Business Name: Multani Soghaat
Website: https://multanisoghaat.com
Email: multanisoghaat1@gmail.com
Phone / WhatsApp: +92 318 4001517
Service Area: Pakistan
We will make reasonable efforts to respond to privacy-related inquiries promptly.